Report an Incident

Step 1. Report all incidents by telephone to our Service Desk on 9225 8888.

Step 2. Complete this form within 12 hours of major incidents, and 24 hours of minor incidents and near misses.

Emergency Procedures

An emergency is defined as any event that arises internally or from external sources which may adversely affect the safety of persons in a building or the community generally and requires immediate response by the occupants.

Note: If there is any doubt as to whether any hazardous situation constitutes an emergency, then it must be treated as an emergency.

Evacuation plans can be found on all levels in the lift lobby area. BCL requests that all tenants take the time to familiarise themselves with the emergency procedures.

View your building’s Emergency Procedure:


To ensure that BCL continues to provide properly maintained and secure properties for its tenants, we require our Event Notification Form to be completed prior to any floor function, formal training session or other event where third parties may be invited onto BCL premises.

By completing this form, BCL is able to ensure that:

  • Cleaning can be undertaken after your function;
  • Floor and building access remains secure at all times;
  • Emergency management procedures are communicated to key floor representatives;
  • Proper insurance is in place and;
  • BCL is able to allocate resources to provide further assistance, where required.

The Event Notification Form can be found here and must be completed and provided via our Service Desk at least 48 hours before any event.

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