We’ve recently undergone a significant transformation at the heart of our client service delivery. The BCL Helpdesk has now transitioned to become the Service Desk, which reflects BCL’s focus on voice of client and aligns with the true nature of what we aim to deliver.
The new Service Desk has extended its on-site operating hours from 7.00am to 7.00pm to ensure our support hours are reflective of the varied hours that Barristers work and allow us to better respond and assist with client issues and requests. There is also an after-hours service with the ability to resolve tickets that don’t require on-site support for key client requirements. This will allow us to address any urgent facilities matters immediately and provide remote IT services.
In addition to the above, our Service Desk team is able to provide both service and technical support for PC and Apple products, with additional team members recruited and training provided to existing staff.
We’ve received positive feedback regarding the transition over to the BCL Service Desk and continue to enhance and add to the service offering. We’ll keep you updated with any further information or key changes as we progress.
Please remember that you can still contact us on the same number (03 9225 8888). Our new email is email@example.com.