FAQ
E-mail FAQ’s
How can I access my e-mail when I am out of the office?
See the section on Remote access email
How do I change my e-mail password?
To change your e-mail password simply load your web browser.
Old Mail Server
Key in mailserver.vicbar.com.au. Enter the first part of your email address and current password and press login. Then select settings followed by accounts. Press the modify button.
Replace the *'s in both password fields with your new password. Press the Save Changes button to save your new password. Click on Log In.
New Exchange Mail Server
Key in exchange.vicbar.com.au. Enter your full email address and current email password. Then select Settings in the top right corner followed by Change Password on the left of the screen. You will have to enter your current password once followed by your new password twice before the change is made.
I have forgotten my e-mail password?
To recover your e-mail password on the Old Remote Email simply visit the Old Remote Email log in page. Presently you cannot retrieve your password if you are using the Microsoft Exchange Remote Email.
Click the "Forgot your password?" link. Enter your Vicbar email address in the "Account Email" section. In the word verification section enter the letters and numbers from the image above. Then press the "Send Password" link and your password will be sent to your email client.
Note: If you can't access your email client to recover your password please contact the system administrator on ext. 6664.
How do I set up my email account?
Many email programs have a step by step wizard to set up a new email account. When prompted to enter your display name enter the name that you wish the receiver of your email to see. Enter your Vicbar email address.
The incoming mail server (POP3) for the Old email server is "mailserver.vicbar.com.au" and the outgoing mail server (SMTP) is "mail.vicbar.com.au". If you are connecting to the internet outside BCL Chambers, your outgoing mail server (SMTP) should be mailserver.vicbar.com.au Your account name is the first part of your email address before the @ symbol.
If you are connected to the new Exchange Mailserver your incoming and outgoing mailserver should be exchange.vicbar.com.au. Your account name will be your entire email address.
Please note: If you are not connected to the Vicbar Network the outgoing mail server will need to be the one provided by your service provider. Eg Optus etc
My email program keeps asking me for my e-mail password?
Have you recently changed your password? Is your User name displayed correctly? Are you typing in capital letters instead of lower case?
Try closing your email program and opening it up again. If you are still having problems call 6664 for assistance.
Message from the Mail Delivery Subsystem?
You will generally receive this message if you have recently sent an e-mail and it has had problems sending it.
Things to check:
Is the e-mail address of the person you are sending to correct?
If you are sending attachments - how big are they? Some servers have restrictions on the size and content of e-mail messages. The maximum size for emails within the Vicbar network at 20Mb. Most organisations use a 10Mb maximum.
If you are sure everything is okay, check with the person you are sending the mail to. Make sure that they aren't the ones experiencing problems. The content in the error message
usually gives a clue as to what is going wrong.
If you are still having problems call 6664 for assistance.
How do I set up my Out of Office Automatic Message?
Old Remote Email
A Vicbar email account holder can set an out of office message (auto responder) to be sent to people who send you emails during your absence. The vacation message should indicate the date on which you will return and your contact details.
Setting up your vacation mail on the old Email server is simple:
1. Log into your remote email account.
2. Select the settings button.
3. Select the Auto Responder link from the left hand column.
4. Then enter your auto responder message in the first box. This is what your automatic reply will be. Note the subject of the reply will be the same subject that was emailed to you.
5. Change the status from No Responder. There a few options here.
Respond Always will always send a reply.
Respond Once will only respond once to that sender during your absence. Respond After a period will respond after a period of days. Enter the number of days in the next field.
6. Optionally you may enter dates for your auto responder to be active.
The format is YYYY/MM/DD-YYYY/MM/DD, i.e. 2006/12/15-2007/01/27 equates to 15th of Dec 06 until 27th Jan 07.
Or leave this field blank if you don't wish to specify a time frame.
7. Reply Only to me. Tick this box if you don't wish to send a response to emails sent to groups.
8. Press the "Save Changes" button to update your vacation mail settings.
On your return if you haven't entered a responder date or return early, you will need to follow steps 1 to 4 and then change the status to "No Responder" and press the "Save Changes" button.
New Remote Email
1. Log onto the new remote email a/c.
2. Click on Options
3. Click on Out of Office Assistant
4. Select ‘Send Out of Office auto-replies’
5. Select the start and end date
6. Enter a message in both the Internal and External Senders message field
7. Click on Save
Messages received while on vacation remain on the server awaiting your return. You can still view messages whilst away from chambers without affecting the vacation system.
If you have any problems or questions regarding vacation mail please contact the network administrator on 6664 or email network@vicbar.com.au.
Using the Spam Management Console
Twice a day Vicbar email users are sent a message digest email which lists all emails that have been blocked. If you happen to find an email you are interested in receiving click on the "release" link on the right hand side of the email.
This will open the Spam Management Console page, http://mail.vicbar.com.au/spamconsole
If this is the first time you needed to release messages click the "Register" button. Enter your Vicbar email address and press the "Request Password" button. An email with your password to the site will be sent. Check your email for this password then you can log into the site.
If you are a registered user enter your Vicbar email address followed by your password and press "Log In". If you have forgotten your password for this site click the "Request new password" link.
Once you have logged in you will be able to review blocked emails and there are several other options. Click on "Review Blocked Email" to see blocked messages. This will present you with a list of messages that have been blocked. Click on the subject of any emails you wish to review.
This will open the email; if you still wish to receive the email click the "Unblock Email" link and your message will be released.
Note: You can change your Spam Management password to something easier to remember by clicking the "Change my Spam Quarantine Management password" after logging in.
Mailbox Quota
Each Vicbar email account on the old server has a mailbox quota of 293MB.
Each Vicbar email account on the new MS Exchange server has a mailbox quota of 500MB
The maximum attachment email size you can send or receive is 20MB. Many organisations have a maximum email size of 10MB.
If you reach 80% of your quota you will receive a warning email.
If you exceed your mailbox quota you will receive another message informing you that further messages will be rejected until you clean up your mailbox.
The most common reason mailbox quotas are exceeded are due to the settings on your email client. Some programs like Mac Mail leave a copy of messages on the server by default. Or you may be leaving a copy of message for "x" amount of days and during those days you have received a number of emails with large email attachments. If you are only using the remote mail site to access your messages consider saving large attachments to your computer and deleting the emails from the remote site.
Relaying Denied message explained
If you are connected to the Internet outside the Vicbar Network you may be receiving a "Relaying Denied" message each time you are trying to send to a non Vicbar email address.
This is caused because your email program may still be setup to use our Internal SMTP settings (mail.vicbar.com.au). For security reasons mail.vicbar.com.au can only be used inside our network. While outside our network use your service provider's details for the outgoing mail server. i.e. mail.bigpond.com.au or mail.optusnet.com.au are common settings.
You will need to change this setting on your email program. The location changes for each program but it can usually be found under the tools menu and accounts.
Note: You only need to change the outgoing server settings (SMTP) all other settings remain as they are. Also when you return to chambers you will need to change the SMTP setting back to mail.vicbar.com.au to send messages.
If you have any problems or questions regarding the relaying denied message please contact the network administrator on 6664 or email network@vicbar.com.au.
How do I forward emails?
To automatically forward all incoming emails to a different email address simply log into the old remote mail site. http://mailserver.vicbar.com.au If you are using the Microsoft Exchange Remote Email please call us on 6664 so we can talk you though setting up a rule.
Then select "Settings" followed by "Forwarder".
Enter the email address you wish to forward to and press "Save Changes".
You can enter multiple addresses by separating them with ";".
All emails sent to your Vicbar email account will now be redirected to the specified email address.
Note: Do not place your Vicbar email address in the forwarder list because you will cause a mail loop and you will lose any emails sent to you.
The above FAQs do not cover my question
If you can't find your answer here, click on the following link to email your question: network@vicbar.com.au
Or if you wish, call extension 6664 for assistance.
Remote Access for Old Remote E-mail
Accessing e-mail while out of your office is very simple yet still secure. To access your e-mail you will need any computer that is connected to the Internet and then follow these steps:
1. Load the Internet browsing program (Internet Explorer or Firefox are the common ones). In the address line enter "mailserver.vicbar.com.au". Note that you DO NOT need the "www" in front. Alternately you can access this page from the Members section on the left hand column of the Vicbar website.
Click this image for details about the login page. Then click close on your browser to return you to this screen.
2. Now simply enter the first part of your Vicbar email address (the part before the @ symbol) and password in the blank fields. Followed by pressing the "Login" button.
Note: Selecting "SSL Mode" will redirect you to a high-grade encrypted version of the site. You can use this method for added security.
3. The layout of the main screen may vary slightly between browsers. Standard browsers will have an Outlook 2003 layout. Browsers like Safari will have a text based layout.
4. Make sure that you press "logout" when you have finished. This will stop people accessing your e-mail after you have left.
Remote Access for New Remote E-mail (MS Exchange)
Accessing e-mail while out of your office is very simple yet still secure. To access your e-mail you will need any computer that is connected to the Internet and then follow these steps:
1. Load your Internet browser. Remove everything in the web address field and replace with exchange.vicbar.com.au. Press Enter.2. Enter your username (your entire email address e.g network@vicbar.com.au) and your remote email password and click on Log On
3. Make sure that you press "logout" when you have finished. This will stop people accessing your e-mail after you have left.
Internet Network FAQ’s
How can I change my home page?
The home page is the default starting location for your Internet browser. You can make your home page location anything you wish. Most people will have the Vicbar Internet site as their home page. You may have your own home page or prefer to start with the daily news.
To change your home page, load your Internet browser. Go to the "Tools" menu option. Then select "Internet Options". Then enter your home page address in the home page box.
I am moving chambers - what do I need to do?
If you are moving chambers and wish to be able to use the Vicbar network in your new chambers you will need to email or phone Network Support before you move.
Online Shopping and Banking
People are becoming more and more dependant on on-line banking and online shopping. It is important to remember not to enter any secret or confidential information on web pages unless it is a secure connection. Secure connections are indicated by a small lock symbol near the bottom of the screen.
The above FAQs do not cover my question
If you can't find your answer here, click on the following link to email your question: network@vicbar.com.au
Or if you wish, call extension 6664 and Network Support will be happy to assist.
Help
To report problems related to:
- sending or receiving e-mail messages, or
- browsing web sites.
Please telephone extension 6664. The help line is available between 9am and 5pm, Monday to Friday.
Sites on the worldwide web can be down at any time. This does not mean that the Vicbar network is down. Before contacting the help line, please try one or two web sites to confirm the problem.
For other enquiries related to the use of Vicbar Network you may e-mail: network@vicbar.com.au
