How can I access my e-mail when
I am out of the office?
See the section on Remote
access email
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TO TOP How do I change my
e-mail password?
To change your e-mail password simply load your web browser.
The address that you need to type in is "http://mailserver.vicbar.com.au".
Enter the first part of your email address and current password
and press login in.
Then select settings followed by accounts. Press the modify button.
Replace the *'s in both password fields
with your new password.
Press the Save Changes button to save your new password.
Caution: If you change your e-mail password you will need
to make sure you remember it, your mail program will ask you
what the new password is when it tries to access your mail.
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I have forgotten my e-mail password?
If you have forgotten your e-mail password we are unable to look it up for you. However assuming you can still access emails you can have your password sent to your email client.
To recover your e-mail password simply load your web browser. The address that you need to type in is "http://mailserver.vicbar.com.au". Click the "Forgot your password?" link. Enter your Vicbar email address in the "Account Email" section. In the word verification section enter the letters and numbers from the image above. Then press the "Send Password" link and your password will be sent to your email client.
Note: If you can't access your email client to recover your password please contact the system administrator on ext. 6664.
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How do I set up my
email account?
Many email programs have a step by step wizard to set up
a new email account. When prompted to enter your display name
enter the name that you wish the receiver of your email to
see. Enter your Vicbar email address. The incoming mail server
(POP3) is "mailserver.vicbar.com.au" and the outgoing
mail server (SMTP) is "mail.vicbar.com.au". Your
account name is the first part of your email address before
the @ symbol. If you don't know your password please call
6664 for assistance.
Please note: If you are not connected to the Vicbar Network the outgoing mail server will need to be the one provided by your service provider.
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asking me for my e-mail password?
Have you recently changed your password? Is your User name
displayed correctly? Are you typing in capital letters instead
of lower case?
Try closing your email program and opening it up again.
If you are still having problems call 6664
for assistance.
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Message from the mail
delivery Subsystem?
You will generally receive this message if you have recently
sent an e-mail and it has had problems sending it.
Things to check:
Is the e-mail address of the person you are sending to correct?
If you are sending attachments - how big are they? Some servers
have restrictions on the size and content of e-mail messages.
If you are sure everything is okay, check with the person
you are sending the mail to. Make sure that they aren't the
ones experiencing problems. The content in the error message
usually gives a clue as to what is going wrong.
If you are still having problems call 6664
for assistance.
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TO TOP How do I set up my
vacation mail?
Vacation Mail
A Vicbar email account holder can set a vacation message
(auto responder) to be sent to people who send you emails during your absence.
The vacation message should indicate the date on which you
will return and your contact details.
Setting up your vacation mail is simple:
1. Enter the following address in your Internet browser:
http://mailserver.vicbar.com.au
2. You will be asked to enter your email address and password.
Only enter the first part of your email address before
the @ symbol. For example "smith" is what is entered
for the email address smith@vicbar.com.au
3. Select the settings button.
4. Select the Auto Responder link from the left hand column.
5. Then enter your auto responder message in the first box. This
is what your automatic reply will be. Note the subject of the reply will be the same subject that was emailed to you.
6. Change the status from No Responder. There a few options here.
Respond Always will always send a reply.
Respond Once will only respond once to that sender during your absence. Respond After a period will respond after a period of days. Enter the number of days in the next field.
7. Optionally you may enter dates for your auto responder to be active.
The format is YYYY/MM/DD-YYYY/MM/DD.
I.e. 2006/12/15-2007/01/27 equates to 15th of Dec 06 until 27th Jan 07.
Or leave this field blank if you don't wish to specify a time frame.
8. Reply Only to me. Tick this box if you don't wish to send a response to emails sent to groups.
9. Press the "Save Changes" button
to update your vacation mail settings.
On your return if you haven't entered a responder date or return early, you will need to follow
steps 1 to 4 and then change the status to "No Responder" and press the "Save Changes" button.
Messages received while on vacation remain on the server
awaiting your return. You can still view messages whilst away from chambers without affecting the vacation system.
If you have any problems or questions regarding vacation
mail please contact the network administrator on 6664
or email network@vicbar.com.au.
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Using the Spam Management Console.
Each day over 20,000 emails are blocked as Spam.
Occasionally
some legitimate messages may be caught. Each morning Vicbar account holders are sent a message digest email which lists all emails that have been blocked. If you happen to find an email you are interested in receiving click on the "release" link on the right hand side of the email.
This will open the Spam Management Console page.
http://mail.vicbar.com.au/spamconsole
If this is the first time you needed to release messages click the "Register" button. Enter your Vicbar email address and press the "Request Password" button. An email with your password to the site will be sent. Check your email for this password then you can log into the site.
If you are a registered user enter your Vicbar email address followed by your password and press "Log In". If you have forgotten your password for this site click the "Request new password" link.
Once you have logged in you will be able to review blocked emails and there are several other options. Click on "Review Blocked Email" to see blocked messages. This will present you with a list of messages that have been blocked. Click on the subject of any emails you wish to review.
This will open the email; if you still wish to receive the email click the "Unblock Email" link and your message will be released.
Note: You can change your Spam Management password to something easier to remember by clicking the "Change my Spam Quarantine Management password" after logging in.
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Mailbox Quota Explained.
Each Vicbar email account has a mailbox quota of 293MB.
The maximum attachment size you can send or receive is 20MB.
The reason we have quotas is to ensure that we do not run out of disk space on our mail servers. If that were to happen all users could lose incoming messages. The mailbox quota only affects messages stored on our servers. The messages you store on your own computer using email clients such as MS Outlook are not counted.
If you reach 80% of your quota you will receive a warning email.
If you exceed your mailbox quota you will receive another message informing you that further messages will be rejected until you clean up your mailbox.
The most common reason mailbox quotas are exceeded are due to the settings on your email client. Some programs like Mac Mail leave a copy of messages on the server by default. Or you may be leaving a copy of message for "x" amount of days and during those days you have received a number of emails with large email attachments. If you are only using the remote mail site to access your messages consider saving large attachments to your computer and deleting the emails from the remote site.
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Relaying Denied message explained.
If you are connected to the Internet outside the Vicbar Network you may be receiving a "Relaying Denied" message each time you are trying to send to a non Vicbar email address.
This is caused because your email program may still be setup to use our Internal SMTP settings (mail.vicbar.com.au). For security reasons mail.vicbar.com.au can only be used inside our network. While outside our network use your service provider's details for the outgoing mail server. i.e. mail.bigpond.com.au or mail.optusnet.com.au are common settings.
You will need to change this setting on your email program. The location changes for each program but it can usually be found under the tools menu and accounts.
Note: You only need to change the outgoing server settings (SMTP) all other settings remain as they are. Also when you return to chambers you will need to change the SMTP setting back to mail.vicbar.com.au to send messages.
If you have any problems or questions regarding the relaying denied message please contact the network administrator on 6664 or email network@vicbar.com.au.
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How do I forward emails?
To automatically forward all incoming emails to a different email address simply log into the remote mail site. http://mailserver.vicbar.com.au
Then select "Settings" followed by "Forwarder".
Enter the email address you wish to forward to and press "Save Changes".
You can enter multiple addresses by
separating
them with ";".
All emails sent to your Vicbar email account will now be redirected to the specified email address.
Note: Do not place your Vicbar email address in the forwarder list because you will cause a mail loop and you will lose any emails sent to you.
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The above FAQs do
not cover my question.
If you can't find your answer here, click on the following
link to email your question: network@vicbar.com.au
Or if you wish, call extension 6664
for assistance.
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