Service Standards

Chambers

BCL offer a range of quality chambers/offices conveniently located in the legal precinct and normally accessible 24 hours a day.

Most chambers are wired for internet and telephone connections and we can arrange connection for you.

BCL also has a maintenance team and maintenance requests can be logged on-line or by telephone.

The BCL Service Charter is:

  • We will answer your calls personally on most occasions during working hours, but if the lines are busy we will return your call or acknowledge your request within 3 (working) hours.
  • We will respond to requests logged on-line within 3 (working) hours
  • If we are unable to deal with the matter within 5 (working) hours we will agree a time by which we expect to resolve it
  • We also aim to have rooms/chambers available for rental at all times.



Internet

The BCL Service Charter is a commitment to provide fast and efficient internet access with a high level of service support for the BCL network. We aim to meet or exceed the Service Charter targets but it is not intended as a guarantee.

Specifically:

  • The BCL network will be accessible at least 99% of the time (please note that we cannot guarantee access-refer to our Internet Connection Policy document)
  • Calls to the Helpdesk during normal working hours (9am – 5.00pm) will be answered personally or, if you have a message we will return your call within 3 (working) hours
  • We will respond to requests logged on-line within 3 (working) hours
  • If we are unable to solve the matter on the phone we will agree a time by which we expect to resolve more complex matters